CX & Motion

Hi, I'm Yves, a digital self-service product manager with skills in design, coding, and UI animations, based in Bristol, UK.

Originally from Brazil, I've lived in various countries including Italy, France, Spain, Australia, and most recently, the UK. I'm fluent in Portuguese, Italian, French, Spanish, and English.

At the moment, I work at Alpha Theta (Pioneer DJ) as their Customer Experience Designer and Knowledge Management Specialist.

Projects

1

CX Design
Content Creation
Front-End Development

CX Design Content Creation Front-End Development

Case Study | August 2017 - 2.5 years

Xapo, a mobile banking app with multi-fiat currencies and Bitcoin integration. I was hired by Xapo as the FAQ specialist in 2017 to develop new content in multiple languages and optimize the customer self-support platform experience, focusing on improving navigation, searchability, and visual appeal, with the ultimate goal of enhancing the overall user experience and making it easier for customers to access the information they need.

Case study of Xapo, a mobile banking app with multi-fiat currencies and Bitcoin integration

2

CX Design
UX/UI Design
Content Creation
Front-End Development

CX Design UX/UI Design Content Creation Front-End Development

Case Study | August 2021 - Present

Pioneer DJ, a leading company in the DJ industry known for manufacturing professional DJ equipment and music production tools, embarked on a project to consolidate their six separate platforms into a unified and newly Help Center with the main objective to offer users a comprehensive support site and download library in multiple languages (English, Japanese, French, German, Italian, Spanish, and Portuguese), empowering customers with effective self-service by providing easily searchable content and AI assistance.